So I’m the new guy around here. My name is Randall Bennett, and if you’re a Castfire customer, you’ve probably seen my face before.
It’s not that I’m famous, or some sort of megalomaniacal egotist, it’s just that for the past few years a much younger Randall in an uncomfortable looking suit has showed many people the basic power of Castfire. Early 20s Randall, as we’ll call him, helped the Castfire team prototype the original video product all those years ago, and now late-20s more experienced Randall has joined the Castfire team to help run the show.
I’m a video producer by trade, technology journalist by passion, and I’m really looking forward to helping shape Castfire, and helping change web video for the better. On a day-to-day basis, I’ll be primarily responsible for managing our relationships with customers after they start using the product. In short, that means customer support, but it also means I’ll be dealing with feature ideas to fix problems, building internal systems to minimize support issues in the first place, and managing external communication.
Since I’ve been around the product from its early days, I’ve had some in-depth insight into the product and seen it evolve. Now, we’re going to make sure that all of our customers know what’s happening inside Castfire.
For starters, take a peek at http://status.castfire.com/, our newly minted status blog. Our goal is to give you some insight into the inner workings of the company to get a sense of where we’re going. On the Status Blog, you’ll see what our development team is working on day-to-day. From major things like upcoming scheduled maintenance and outages, to minor things like code pushing to the backend, we’ll peel back the curtain and show you (briefly) where we’re going. Also, when major issues come up and are resolved, we’ll keep you in the loop on the Status Blog. And should an act of God strike our data centers, the Status Blog will remain standing since we’re using our friends at Tumblr to host it.
Aside from the status blog, you’ll notice us popping up on this blog more often. This is the place where we take some of the knowledge we gain by doing this stuff all day every day, and share it with you. We’ll share things we’re excited about, things we find interesting, and generally keep you up-to-date with video-related trends we’re paying attention to.
All of these changes are in place simply because we want you to know what we know: Video is a complex ecosystem that’s on the verge of many major evolutions as it moves from signal to bistreams. We’re excited about the shift, and here to help you make sense of it all.
As for me, I’ll be manning the support desk, so if you’d like to get in touch, that’s a good place to find me. Let’s stay in-touch, m’kay?